Glucose Monitoring Services, LLC
Last Updated: December 3, 2025
Glucose Monitoring Services, LLC is a connected care service that works with doctor offices and care teams to support people living with diabetes and other chronic conditions.
This Privacy Policy explains how we collect, use, and protect your information when you use our website, our services, and our text message program.
1. Information We Collect
We collect information in a few ways.
Information you give to us
- Name
- Phone number
- Email address
- Date of birth
- Practice or doctor information
- Details you share in forms, phone calls, or text messages
- Health information you choose to share with us as part of your care
Information from your care and monitoring
- Device readings and alerts sent through our connected care partners
- Care plan information from your practice
- Appointment, visit, and follow up history
- Notes from care coordinators or nurses
Website and app information
- IP address and general location
- Browser type and device type
- Pages viewed and actions taken on our site
- Cookies and similar tools that help us understand how you use the site
2. How We Use Your Information
We use your information to support your care and to run our services.
Care and service delivery
- To provide remote patient monitoring and care management
- To send appointment reminders and follow up messages
- To send device and reading reminders
- To respond when you contact us
- To coordinate with your practice and care team
Operations and improvement
To keep our systems working
- To improve our services and patient experience
- To create reports for our practices in a way that supports care and billing
- To help measure how well our programs perform
Legal and compliance
- To follow health privacy laws and other laws
- To protect our patients, our staff, and our company
- To respond to valid legal requests
We only use your health information in ways that fit with your care, your practice agreements, and the law.
3. How We Use Information For SMS
When you join our SMS program, we store extra information related to texting.
- Phone number and consent status
- Date and time you opted in
- Messages you send to us
- Messages we send to you
- Logs that show when you text STOP or HELP
We use this information to:
- Send appointment reminders
- Send remote monitoring and care management updates
- Send device and supply alerts
- Send important account and program notices
- Reply when you text us for help
SMS consent is not shared with third parties.
We also do not share SMS consent with affiliates or other outside groups.
4. Who We Share Information With
We do not sell your personal information.
We share information only with groups that help deliver your care and operate our services.
Care and practice partners
- Your doctors and their staff
- Clinics and facilities that work with Glucose Monitoring Services, LLC
- Remote patient monitoring and care coordination teams
Service providers
- Secure technology vendors that support our devices and platforms
- Text messaging and communication partners such as RingCentral
- Data storage, hosting, and security vendors
Other cases
- When required by law or court order
- When needed to protect you or others from harm
- When needed to detect or prevent fraud or abuse
When we share information with service providers, they must protect your information and use it only for the services they provide to us.
Again, SMS consent is not shared with third parties.
5. Cookies And Tracking
Our website may use cookies and similar tools to:
- Remember your preferences
- Help pages load properly
- Understand how visitors use the site
- Improve the site over time
You can change cookie settings in your browser. If you block cookies, some features may not work as expected.
6. Data Protection
We use physical, technical, and administrative safeguards to help keep your information safe.
- Access to data is limited to staff who need it for their job
- Systems are protected with security controls
- We work to follow HIPAA and other health privacy rules where they apply
No system is perfectly secure, but we work hard to protect your data.
7. Children
Our services are meant for adults and for patients who receive care through our partner practices. We do not knowingly collect information from children under 13 without a parent or guardian involved through the practice.
8. Your Choices
For SMS
- You can text STOP at any time to stop receiving messages
- You can text HELP if you need help with the messages
For email or other outreach
- You can ask us or your practice team to change how we contact you
- You can request updates to your contact information
For privacy questions
- You can reach out using the contact details below
Stopping SMS messages does not change your right to medical care from your practice.
9. Changes To This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page.
If changes are important, we may also share an update through your practice, through email, or through our website.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, you can contact us through the website at:
https://bymyside365.com/
You can also text HELP in our SMS program for basic help with messages.
